Terms

Last updated: 7 July 2026. These terms apply to your use of LossGuide and any digital guide purchased through the site.

Use of the site

You may use the free guides and checklist for personal, non-commercial purposes. You must not copy, resell or redistribute paid materials without permission.

Digital products

The First Steps Pack is a digital guide designed to help with organisation after a death in the UK. Processes can vary by location and personal circumstances, so you should check official sources and seek professional advice where needed.

Payments and digital delivery

Payments are handled by Stripe. Prices are shown before checkout. Access instructions are provided after payment or by email depending on the checkout flow.

Refunds and cancellation

The First Steps Pack is digital content. If instant access or download begins after purchase, cancellation rights may be limited where the customer has agreed to immediate access. If you cannot access the product or believe something is wrong, contact us so we can help.

No professional-client relationship

Using LossGuide does not create a solicitor-client, financial adviser-client, tax adviser-client, medical or counselling relationship. Do not rely on the site as a substitute for advice from a qualified professional.

No guarantee

We aim to keep information clear and useful, but we cannot guarantee that every step applies to your situation or that all information is always complete, current or error-free.

External links

The site links to official and third-party websites. We are not responsible for the content, policies or availability of those websites.

Changes

We may update these terms from time to time. Continued use of the site means you accept the latest version.